Skills For Active Listening

Systematic Stress Management Program

Step 7: Communication & Stress Section

Introduction

What is Your Ear-Q?

Ten Blocks to Effective Listening

Listening Blocks in My Life

Skills for Active Listening

Improving Your Ear-Q

Assertiveness

Assertiveness Inventory

Assertiveness with Other People

The Benefits of Assertiveness

Assertiveness Training – The L.A.D.D.E.R. Technique

My Practice L.A.D.D.E.R.

To improve listening skills, become a more ACTIVE listener. Three techniques that help are: paraphrasing, clarifying, and giving feedback.

Paraphrasing

This is simply saying back in your own words what you think someone has said. Example: “Do you mean…”

Clarifying

This is like paraphrasing, but questions are asked in order to gain more information. Example: “Would you tell me more about…”

Feedback

This technique is used following paraphrasing or clarifying. Feedback is sharing some thoughts by the listener as a result of understanding what was said. An example of an opening phrase is, “It sounds like…”

Page from the Systematic Stress Management book by the American Institute for Preventive Medicine. www.HealthyLife.com. All rights reserved.

Step 1: Understanding Stress

Step 3: Type A & B Behavior Patterns

Step 5: Thinking Differently

Step 7: Communication & Stress

Step 2: Stress Management at Work

Step 4: Biofeedback Training & Relaxation

Step 6: Time Management

Steps to Systematic Stress Management™